Shipping policy

This is a starting template. Check the delivery times and countries against what you can actually fulfil before launching.

Where we ship

We currently ship across the United States. If you're outside the US and want to order, write to us first and we'll tell you whether we can reach you.

Processing time

Orders are prepared and leave the warehouse within 1–2 business days. Orders placed on weekends or public holidays start processing the next business day.

Delivery time

Once shipped, most orders arrive in 3–6 business days. Larger items such as beds can occasionally take a day or two longer.

Shipping costs

Shipping is free on every order, with no minimum. The price you see on the product page is the price you pay — nothing is added at checkout.

Tracking

As soon as your parcel leaves, you get an email with a tracking number. If it hasn't arrived within 48 hours of that email, check your spam folder and then write to us.

Wrong address or failed delivery

Please double-check your address at checkout. If a parcel comes back to us because the address was wrong or nobody collected it, we'll reship it once you cover the return postage, or refund the item minus the original shipping cost.

Damaged in transit

If your order arrives damaged, send us a photo within 7 days of delivery and we'll replace it or refund it — no need to send the damaged item back unless we ask.

Questions

Write to hello@thepetclubb.store and a real person answers within one business day.